Refund policy

Last Updated: August 27, 2026

This Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements, and return shipping responsibilities for purchases made through www.printfresha.shop.

For additional information, please review our Shipping Policy and Payment Terms.

1. Return Window

Returns may be requested within 30 days after the delivery date.

The 30-day return period applies to eligible returns, including customer remorse returns such as ordering the wrong item, selecting the wrong size or color, changing your mind, or no longer wanting the item.

Return requests must be submitted within the 30-day return period.

2. Return Eligibility

To qualify for a return, an item must:

• Be unused and unworn
• Be in the same condition as received
• Include the original packaging and tags
• Be accompanied by proof of purchase or order information

Non-Returnable Items

The following items are not eligible for return:

• Items clearly identified as Final Sale or non-returnable on the product page before purchase
• Custom-made or personalized products
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items returned without the original packaging or tags

These non-returnable conditions do not limit customer rights for items that arrive damaged, defective, or incorrect.

3. How to Start a Return

To request a return, contact info@printfresha.shop within the applicable return period and provide:

• Your order number
• The item you wish to return
• The reason for the return

Our customer support team reviews return requests within 1–2 business days.

If the return meets the eligibility requirements, we will provide return authorization instructions and the designated return address.

Do not send a return before receiving return authorization instructions.

Returns must be sent to the designated return address provided by our customer support team.

4. Customer Remorse Returns

Customer remorse returns include:

• Ordering the wrong item
• Selecting the wrong size or color
• Changing your mind
• No longer wanting the item

For customer remorse returns, the customer is responsible for the return shipping cost.

Printfresha provides free standard shipping on orders shipped within the United States. Customers are not charged an original standard shipping fee for these orders.

Printfresha does not charge a restocking fee for eligible returns.

We recommend using a trackable shipping service when returning an item. The customer is responsible for the return package until it is delivered to the designated return address.

5. Defective, Damaged, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact info@printfresha.shop within 7 business days after delivery and provide:

• Your order number
• A description of the issue
• Clear photographs showing the item and the issue
• Photographs of the packaging when the packaging is relevant to the issue

After the issue is reviewed and confirmed, Printfresha will provide a replacement or a refund to the original payment method.

If a return is required for a confirmed damaged, defective, or incorrect item, Printfresha will provide return instructions and cover the return shipping cost.

The 7-business-day reporting period in this section applies specifically to items that arrive damaged, defective, or incorrect. It is separate from the 30-day return period for eligible returns described in Section 1.

6. Refunds

Returned items are inspected after they are delivered to the designated return address.

If the returned item meets the requirements of this Refund Policy, Printfresha will issue the refund to the original payment method within 3–7 business days after the returned item has been inspected and approved.

Customers will receive confirmation after the refund has been issued.

After Printfresha issues the refund, the time required for the refunded amount to appear in the customer's account depends on the bank, card issuer, or payment provider.

Returned items that do not meet the eligibility requirements in Section 2 are not eligible for a refund.

If information required to process a return or refund is missing, our customer support team will contact the customer using the contact information associated with the order.

7. Late or Missing Refunds

If Printfresha has confirmed that a refund was issued but the refunded amount has not appeared in your account:

1. Check the original payment account used for the order.
2. Contact your bank, card issuer, or payment provider to confirm the processing status.
3. Contact Printfresha if the refund is still not visible after your financial institution has completed its processing period.

For further assistance, contact info@printfresha.shop and include your order number.

8. Exchanges and Replacements

Direct exchanges are not available for customer remorse returns.

If you would like a different item, size, color, or style, return the eligible item according to this Refund Policy. After the return has been processed, you can place a new order for the preferred item.

For items confirmed to be damaged, defective, or incorrect upon delivery, Printfresha will provide a replacement or a refund to the original payment method.

If a replacement is unavailable, a refund will be issued to the original payment method.

9. Contact Information

If you have questions about a return, refund, replacement, or this Refund Policy, please contact us:

• Store Name: Printfresha
• Business Address: 24 HILLWOOD HOUSE, 1 POLYGON ROAD, LONDON, NW1 1QH
• Phone: +44 7826285839
• Email: info@printfresha.shop
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
• Saturday, Sunday, and U.S. Public Holidays: Closed
• Response Time: 1–2 business days