Thank you for shopping at printfresha.shop. We want you to be satisfied with your purchase and aim to make our returns and refunds process clear and straightforward.

This Return and Refund Policy applies to purchases made through printfresha.shop and is intended to operate consistently with applicable United Kingdom consumer law. UK consumers purchasing online generally have a statutory right to cancel eligible purchases within 14 days after receiving the goods, without giving a reason.

Nothing in this policy is intended to limit or exclude any statutory rights that cannot lawfully be excluded.

1. 30-Day Return Policy

In addition to any statutory rights available to you, printfresha.shop offers a 30-day return period.

You may request a return within 30 days from the date you receive your order.

To be eligible for a standard return, the item should generally:

• Be in the same condition in which you received it

• Be unused, unworn, and unwashed, except where reasonable inspection is necessary

• Have original tags or labels attached where applicable

• Be returned with its original packaging where reasonably possible

• Include any accessories, components, manuals, or other items supplied with the product

• Be accompanied by proof of purchase or your order information

Your statutory rights regarding faulty, damaged, misdescribed, or otherwise non-conforming products are not affected by these conditions.

2. How to Request a Return

Before sending any product back, please contact our customer service team at:

Email: info@printfresha.shop

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The product you wish to return

• The reason for the return

• Photographs where the product is damaged, defective, or incorrect

Our customer service team will review your request and provide the applicable return instructions.

Please do not send products back without first contacting us. Returning a product to an unauthorised address may delay the processing of your return or refund.

3. UK Right to Cancel Online Purchases

For eligible distance purchases, UK consumers generally have the right to cancel the contract within 14 days after receiving the goods, without providing a reason.

If you exercise this statutory cancellation right, you should notify us clearly by emailing:

info@printfresha.shop

After notifying us of your cancellation, you should return the applicable goods in accordance with the return instructions we provide and within the period required by applicable law.

The statutory cancellation right is separate from our voluntary 30-day return policy.

4. Condition of Returned Products

You are permitted to inspect products in a manner reasonably similar to how you might examine them in a physical shop.

If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, applicable law may allow a reduction in the refund to reflect any diminished value. UK government guidance confirms that deductions may be permitted where returned goods have been used or damaged.

Please package returned products securely to minimise the risk of damage during transit.

5. Non-Returnable or Restricted Items

Certain products may not qualify for change-of-mind returns where an exclusion is permitted by applicable law.

These may include:

• Personalised or custom-made products

• Products made to a customer's specifications

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed

• Perishable products

• Products that deteriorate or expire rapidly

• Sealed audio, video, or software products once unsealed, where applicable

• Digital content in circumstances where the statutory right to cancel has been lawfully lost

• Gift cards or similar stored-value products where applicable

These restrictions do not remove your statutory rights where an item is faulty, damaged, misdescribed, or otherwise does not conform to the contract.

If you are unsure whether an item can be returned, contact us at info@printfresha.shop before sending it back.

6. Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing essential components

• Materially different from its description

please contact us as soon as reasonably possible at:

info@printfresha.shop

Include your order number, a description of the issue, and clear photographs where appropriate.

Under the UK Consumer Rights Act 2015, consumers generally have a short-term right to reject qualifying faulty goods within 30 days, subject to the applicable statutory requirements.

Where appropriate, we will assess the issue and provide a remedy consistent with your applicable legal rights, which may include a refund, repair, replacement, or another appropriate solution.

7. Return Shipping Costs

For ordinary change-of-mind returns made under our voluntary return policy, customers may be responsible for return shipping costs unless we state otherwise in writing.

If the product is confirmed to be faulty, damaged, incorrect, or otherwise non-conforming and applicable law requires us to bear the return cost, printfresha.shop will provide appropriate instructions.

Please do not incur unusually high return shipping costs without contacting us first.

We recommend using a trackable shipping service and retaining your postage receipt or tracking information until your return has been completed.

8. Original Delivery Charges

Where a UK consumer validly exercises the statutory right to cancel an eligible distance contract, applicable rules generally require reimbursement of the standard outbound delivery cost originally paid by the customer.

If the customer selected a more expensive delivery method than the least expensive standard delivery option offered, the additional premium delivery cost does not generally have to be refunded.

Where printfresha.shop provided free standard shipping, there is no original standard shipping charge to reimburse.

9. Exchanges

If you would like a different product, size, variation, or other replacement, please contact us at:

info@printfresha.shop

Exchange availability depends on stock and the circumstances of the return.

Where a direct exchange is not available, you may be asked to return the original eligible item for a refund and place a new order separately.

Your statutory rights are not affected.

10. Refund Processing

Once we receive and inspect your return, we will notify you regarding the outcome.

If your refund is approved, it will normally be issued to the original payment method used for the purchase unless another method is required by law or expressly agreed.

For qualifying statutory cancellations, UK rules generally require the refund to be made within 14 days after the relevant statutory conditions are met, including receipt of the returned goods or appropriate evidence that they were sent back.

After a refund has been issued by us, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.

11. Refund Amount

Where a full refund is applicable, the refund may include:

• The purchase price of the eligible returned product

• Applicable standard delivery charges where required by law

Any lawful deduction may be made where permitted, including where goods have suffered diminished value because of handling beyond what was reasonably necessary to inspect them.

No provision of this policy authorises deductions that would be prohibited under applicable consumer law.

12. Partial Returns

If your order contains multiple products, you may return only the eligible products you no longer wish to keep.

Where only part of an order is returned, any refund of delivery charges will be determined according to applicable law and the circumstances of the order.

13. Sale and Promotional Items

Unless clearly stated otherwise at the time of purchase, eligible sale or promotional products may be returned in accordance with this policy.

A reduced price does not remove statutory rights relating to goods that are faulty, damaged, misdescribed, or otherwise fail to conform to the contract.

14. Gifts

If an item was purchased as a gift, refunds will generally be issued to the original payment method used by the purchaser.

Please contact us at info@printfresha.shop if you require assistance with a gift return.

15. Lost Return Parcels

Customers are responsible for retaining evidence that a return has been sent.

We strongly recommend using a tracked return service.

If a returned parcel is lost in transit, please contact the carrier using your tracking information. We will provide reasonable assistance where possible, but responsibility for a return shipment will be determined according to applicable law and the circumstances of the return.

16. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid cancellation or completed return.

If you no longer want your order, please contact us at info@printfresha.shop so we can provide appropriate instructions.

Any treatment of an unclaimed or refused parcel will remain subject to applicable consumer law.

17. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

info@printfresha.shop

If cancellation is still operationally possible, we will process the request.

If the order has already been dispatched, you may need to follow the applicable return procedure after delivery.

18. Chargebacks and Payment Disputes

If you believe there is a problem with an order, return, or refund, we encourage you to contact us first at:

info@printfresha.shop

We will make reasonable efforts to investigate and resolve legitimate issues promptly.

Nothing in this section prevents you from exercising any lawful rights available through your payment provider, card issuer, or applicable consumer protection legislation.

19. Statutory Consumer Rights

This Return and Refund Policy is intended to supplement, not replace, your statutory rights.

UK consumers may have rights under legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For qualifying faulty goods, the Consumer Rights Act provides a statutory short-term right to reject within the applicable 30-day period.

If any part of this policy conflicts with a mandatory statutory right applicable to you, the statutory right will prevail.

20. Contact Us

For all questions about returns, cancellations, damaged products, exchanges, or refunds, please contact:

printfresha.shop

Email: info@printfresha.shop

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you efficiently.