Terms of service

Welcome to printfresha.shop.

These Terms of Service govern your access to and use of printfresha.shop, including all information, content, functionality, products, services, and purchasing opportunities made available through the website.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to printfresha.shop. The terms “you” and “your” refer to any visitor, customer, purchaser, or other user of our website.

By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies published on printfresha.shop.

If you do not agree with these Terms of Service, you should not use our website or place an order with us.

Nothing in these Terms of Service is intended to exclude, restrict, or limit any consumer rights that cannot lawfully be excluded under applicable United Kingdom law.

1. Online Store Terms

By using printfresha.shop, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with appropriate authorisation.

You must not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not use our website in a manner that violates any applicable law or regulation.

You must not transmit:

• Malicious software

• Viruses

• Worms

• Malware

• Harmful code

• Automated attacks

• Fraudulent communications

• Material designed to interfere with the operation or security of the website

A serious violation of these Terms may result in suspension or termination of access to our services.

2. General Conditions

We reserve the right to refuse or restrict access to our website or services where reasonably necessary for legitimate reasons, including:

• Suspected fraud

• Security risks

• Abuse of our website

• Breach of these Terms

• Unlawful activity

• Payment fraud

• Attempts to interfere with website functionality

Any action taken under this section will remain subject to applicable consumer law and contractual obligations.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission, except where permitted by law.

3. Products and Services

We make reasonable efforts to describe and display products accurately.

Product pages may include information such as:

• Product descriptions

• Images

• Colours

• Sizes

• Measurements

• Materials

• Features

• Specifications

• Availability

• Prices

• Care information

We aim to keep this information accurate and current.

However, colours and appearance may vary depending on:

• Device display

• Screen calibration

• Lighting

• Photography

• Production variations

Minor variations that do not materially affect the nature or quality of a product may occur.

Nothing in this section limits your rights where goods are faulty, materially misdescribed, damaged, or otherwise fail to conform to applicable legal requirements.

4. Product Availability

Products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until your order has been successfully placed and accepted.

We may:

• Update product availability

• Introduce new products

• Discontinue products

• Limit quantities

• Correct inventory information

If a product becomes unavailable after you place an order, we will take reasonable steps to notify you and, where appropriate, cancel the affected item and issue any applicable refund.

5. Prices

Prices displayed on printfresha.shop are the prices applicable at the time they are shown, subject to correction of genuine errors.

Prices may change from time to time.

A change in price will not normally affect an order that has already been validly accepted, except where an obvious pricing error or other lawful basis for correction applies.

Any applicable taxes, delivery charges, or other charges will be displayed during the purchasing process where required.

Where we offer free standard shipping, this will be reflected in the applicable Shipping Policy or checkout information.

6. Pricing and Typographical Errors

Although we take reasonable care when publishing product and pricing information, errors may occasionally occur.

If we discover an obvious pricing, description, or technical error affecting an order, we may contact you to explain the issue.

Where permitted by law, we may give you the opportunity to:

• Confirm the order using corrected information; or

• Cancel the affected order for a refund

We will not knowingly rely on this section to deprive consumers of mandatory legal rights.

7. Orders

Placing an order through printfresha.shop constitutes an offer to purchase the products contained in your order.

After an order is submitted, you may receive an electronic acknowledgement confirming that we have received your order.

An acknowledgement of receipt does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance or begin fulfilment in accordance with our normal order-processing procedures.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Payment cannot be authorised

• Fraud or unauthorised activity is suspected

• Incorrect information has been provided

• An obvious pricing or technical error has occurred

• Applicable law prevents fulfilment

• Delivery cannot reasonably be completed to the supplied address

Where payment has already been collected for an order that we subsequently cancel, the appropriate amount will be refunded.

8. Order Information

You agree to provide accurate, current, and complete information when placing an order.

This includes, where applicable:

• Full name

• Email address

• Billing information

• Delivery address

• Payment information

• Contact information

You are responsible for checking your order information before submitting the order.

If you notice an error after placing an order, contact us as soon as possible at:

info@printfresha.shop

We will make reasonable efforts to assist, but changes cannot always be guaranteed after an order has entered processing or shipment.

9. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment providers through Shopify and related payment infrastructure.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method

• The information provided is accurate

• You authorise the applicable payment provider to process the transaction

We reserve the right to delay or decline an order where a payment cannot be authorised or where additional verification is reasonably necessary.

10. Fraud Prevention

We may use reasonable fraud-prevention and transaction-screening measures to protect customers and our business.

An order may be delayed, reviewed, or cancelled if we reasonably suspect:

• Payment fraud

• Identity misuse

• Unauthorised transactions

• False information

• Abusive purchasing behaviour

• Other unlawful activity

We may request reasonable additional information where necessary to verify an order.

11. Shipping and Delivery

Orders are shipped according to our Shipping Policy, which forms part of these Terms of Service.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances beyond reasonable control, including:

• Carrier delays

• Customs procedures

• Severe weather

• Transport disruption

• Public holidays

• Incorrect delivery information

• Local delivery restrictions

• Exceptional operational disruption

We will handle delivery obligations in accordance with applicable consumer law.

For shipping enquiries, contact:

info@printfresha.shop

12. Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error in your delivery information, contact us immediately at:

info@printfresha.shop

We cannot guarantee that delivery information can be changed once an order has entered fulfilment or has been handed to a shipping carrier.

13. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy, together with applicable statutory consumer rights.

Our Return and Refund Policy forms part of these Terms of Service.

Nothing in these Terms limits any statutory right you may have regarding goods that are:

• Faulty

• Damaged

• Misdescribed

• Not of satisfactory quality

• Not fit for an applicable purpose

• Otherwise non-conforming under applicable law

For return or refund enquiries, contact:

info@printfresha.shop

14. Cancellation Rights

Customers purchasing online may have statutory cancellation rights depending on:

• The type of product

• The circumstances of the purchase

• Applicable consumer law

Where a statutory cancellation right applies, these Terms do not restrict that right.

Further details are provided in our Return and Refund Policy.

15. Promotions and Discount Codes

From time to time, we may offer:

• Promotional discounts

• Discount codes

• Limited-time offers

• Promotional pricing

• Special campaigns

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Promotions may be limited to particular products

• Promotions may have an expiry period

• Multiple promotions may not be combinable

• Promotions may be subject to stock availability

We reserve the right to withdraw or modify a promotion before an order is placed, subject to applicable law.

Any specific promotional conditions displayed with an offer will form part of that promotion.

16. Gift Cards and Store Credits

Where gift cards or store credits are offered, additional terms may apply.

Any relevant:

• Expiry conditions

• Redemption restrictions

• Refund rules

• Usage limitations

will be displayed with the relevant gift card or store credit where applicable.

Nothing in such terms will override mandatory statutory rights.

17. Accuracy of Website Information

We make reasonable efforts to ensure that information published on printfresha.shop is accurate.

However, the website may occasionally contain:

• Typographical errors

• Inaccuracies

• Omissions

• Outdated information

• Technical errors

We may correct such information where reasonably necessary.

Where an error materially affects an existing order, we will handle the situation fairly and in accordance with applicable consumer law.

18. Website Availability

We aim to keep printfresha.shop accessible and operational.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance

• Software updates

• Security measures

• Hosting problems

• Network failures

• Technical faults

• Events outside our reasonable control

We may temporarily suspend or modify website functionality where reasonably necessary.

19. Third-Party Tools and Services

Our website may use services, software, applications, integrations, or functionality provided by third parties.

These may include:

• Shopify

• Payment processors

• Analytics services

• Shipping providers

• Marketing platforms

• Customer service systems

• Fraud-prevention systems

Third-party services may be subject to separate terms and privacy practices.

We are not responsible for independent third-party services except to the extent required by applicable law.

20. Third-Party Links

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

We do not control independent third-party websites and are not responsible for their:

• Content

• Products

• Services

• Security

• Availability

• Privacy practices

You should review the applicable terms and privacy policies before using third-party websites.

21. Customer Reviews and Submitted Content

If our website allows customers to submit:

• Reviews

• Comments

• Feedback

• Photographs

• Suggestions

• Other content

you confirm that you have the right to submit that content.

Submitted content must not:

• Violate another person's intellectual property rights

• Be unlawful

• Be fraudulent

• Be defamatory

• Contain malicious software

• Contain prohibited or abusive material

• Misrepresent your experience

• Violate applicable law

We may moderate or remove content where reasonably necessary.

22. Intellectual Property

Unless otherwise indicated, the content made available on printfresha.shop, including website design, text, graphics, logos, icons, images, layouts, and other original materials, may be protected by applicable intellectual property laws.

You may use our website for personal, lawful, non-commercial shopping purposes.

You must not reproduce, distribute, republish, commercially exploit, or create unauthorised derivative works from protected website content without appropriate permission.

Third-party trademarks, product names, or content remain the property of their respective owners.

23. Prohibited Uses

You must not use printfresha.shop:

• For unlawful purposes

• To solicit unlawful activity

• To infringe intellectual property rights

• To harass or abuse others

• To submit false information

• To transmit malicious software

• To collect personal information unlawfully

• To spam or phish

• To interfere with website security

• To circumvent technical protections

• To conduct fraudulent transactions

• To impersonate another individual

• To interfere with another customer's use of the website

We may take reasonable measures to prevent or respond to prohibited activity.

24. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

For privacy-related enquiries, contact:

info@printfresha.shop

25. Disclaimer of Warranties

Nothing in these Terms excludes any guarantee, warranty, condition, statutory right, or remedy that cannot lawfully be excluded.

Subject to those mandatory rights, we do not guarantee that:

• The website will always be uninterrupted

• Every technical error will immediately be corrected

• Every product will remain permanently available

• Third-party services will always remain available

Products will nevertheless be supplied in accordance with applicable contractual and statutory requirements.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for matters for which liability cannot legally be excluded.

Subject to applicable law, we will not be responsible for losses that:

• Were not reasonably foreseeable when the contract was formed

• Result from your unlawful use of our website

• Result from unauthorised modifications to products

• Arise solely from circumstances outside our reasonable control where the law permits such limitation

If you are purchasing as a consumer, these Terms do not remove any mandatory consumer protection rights available to you.

27. Indemnification

To the extent permitted by applicable law, you are responsible for losses reasonably arising from your unlawful use of the website or deliberate violation of these Terms.

This section does not impose liability on a consumer where doing so would be unfair, unlawful, or inconsistent with mandatory consumer protection law.

28. Events Beyond Reasonable Control

We will not be responsible for delays or failures caused solely by events outside our reasonable control, to the extent permitted by applicable law.

Such events may include:

• Natural disasters

• Severe weather

• Transport disruption

• Carrier interruption

• Government restrictions

• Widespread network failures

• Major infrastructure disruption

• Other exceptional events

We will take reasonable steps to minimise disruption where practicable.

Your mandatory statutory rights remain unaffected.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent legally permitted.

30. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Any waiver must comply with applicable law.

31. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Other policies expressly incorporated into the transaction

constitute the applicable terms governing your use of our website and purchases from us, subject always to mandatory consumer rights.

32. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

• Changes to our website

• Changes to our services

• Changes to business practices

• Legal or regulatory developments

• Security requirements

• Changes to Shopify or other service providers

The latest version will be published on printfresha.shop.

Changes will not retrospectively remove contractual or statutory rights already acquired in relation to completed purchases.

33. Governing Law and Consumer Rights

These Terms are governed by applicable law, subject to any mandatory consumer protections that apply to you.

If you are a consumer in the United Kingdom, nothing in these Terms is intended to deprive you of protections or rights granted by applicable UK consumer law.

Nothing in these Terms requires a consumer to give up a mandatory right to bring a claim before a court or tribunal that has jurisdiction under applicable law.

34. Dispute Resolution

If you experience a problem with an order or our services, please contact us first so that we can attempt to resolve the matter.

Email:

info@printfresha.shop

We will make reasonable efforts to investigate legitimate complaints and seek an appropriate resolution.

Nothing in this section restricts your right to use any dispute-resolution mechanism, court, regulator, payment-provider process, or other remedy available under applicable law.

35. Consumer Protection

These Terms are intended to operate consistently with applicable United Kingdom consumer protection requirements.

Where any provision of these Terms conflicts with a mandatory statutory consumer right, the applicable statutory right will take precedence.

Your statutory rights are not affected.

36. Contact Information

Questions regarding these Terms of Service, products, orders, payments, shipping, returns, refunds, or use of the website can be sent to:

printfresha.shop

Website: printfresha.shop
Customer Service Email: info@printfresha.shop

We aim to handle legitimate customer enquiries in a professional and reasonable manner.