Shipping policy

Last Updated: August 27, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.printfresha.shop.

For information about returns and refunds, please review our Refund Policy.

1. Order Processing

Orders are processed within 1–3 business days.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Eastern Time (ET).

Orders placed after the daily cut-off time begin processing on the next business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays begin processing on the next business day.

If we are unable to ship an order within the stated processing timeframe, we will notify the customer by email and provide the option to agree to a revised shipping timeframe or cancel the affected order for a refund.

2. Shipping and Delivery

Standard Shipping is available for orders delivered within the United States.

Processing Time: 1–3 business days

Transit Time: 5–8 business days

Estimated Total Delivery Time: 6–11 business days after an order is placed.

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.

Carrier delays, severe weather, public holidays, incorrect or incomplete addresses, and transportation disruptions can affect the delivery date.

3. Shipping Costs

Printfresha provides Free Standard Shipping on all orders delivered within the United States.

Customers are not charged a standard shipping fee for U.S. orders.

Printfresha does not charge hidden handling fees, packaging fees, or additional shipping surcharges.

4. Shipping Methods and Tracking

Orders are shipped through carriers or logistics services selected based on the destination and shipping requirements of the order.

After an order has shipped, a shipping confirmation email containing the available tracking number and tracking information will be sent to the email address provided with the order.

Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.

The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of the order.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Incorrect or incomplete shipping information can result in delivery delays, failed delivery, or the shipment being returned.

If an address correction is required after an order has been placed, please contact info@printfresha.shop as soon as possible.

We can update the shipping address if the order has not been shipped. Shipping addresses cannot be changed after the order has been shipped.

6. Lost, Delayed, Damaged, or Incorrect Shipments

If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact info@printfresha.shop within 7 business days after delivery or the reported delivery date.

Please include:

• Your order number
• Tracking information
• A description of the issue
• Clear photographs of the package and affected items when relevant

We will review the shipment information and contact the shipping carrier when a carrier investigation is required.

If the shipment is confirmed to be lost, damaged, defective, incomplete, or incorrect, Printfresha will provide a replacement or issue a refund to the original payment method.

If a return is required for a confirmed damaged, defective, or incorrect item, Printfresha will provide return instructions and cover the return shipping cost.

The 7-business-day reporting period in this section applies to shipping problems and items that arrive damaged, defective, missing, or incorrect.

Eligible customer remorse returns are subject to the separate 30-day return period described in our Refund Policy.

7. Refused or Undeliverable Shipments

If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or an unsuccessful delivery caused by the customer's inability to receive the shipment, we will contact the customer using the email address associated with the order.

If reshipment is requested after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, the customer is responsible for the additional shipping cost.

Additional shipping costs are not charged when the failed delivery or returned shipment results from an error by Printfresha or the shipping carrier.

8. Contact Information

If you have questions about shipping, tracking, delivery, or this Shipping Policy, please contact us:

• Store Name: Printfresha
• Business Address: 24 HILLWOOD HOUSE, 1 POLYGON ROAD, LONDON, NW1 1QH
• Phone: +44 7826285839
• Email: info@printfresha.shop
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
• Saturday, Sunday, and U.S. Public Holidays: Closed
• Response Time: 1–2 business days