Shipping policy

 

Thank you for shopping with printfresha.shop.

We are committed to providing a clear and reliable delivery experience. This Shipping Policy explains our shipping charges, estimated delivery times, order processing, tracking, delivery responsibilities, and how we handle delayed, lost, damaged, or incorrectly addressed shipments.

By placing an order through printfresha.shop, you agree to the shipping terms described below.

1. Free Standard Shipping

All orders placed through printfresha.shop qualify for FREE standard shipping.

There is:

• No minimum order value required

• No standard shipping fee

• No additional charge for standard delivery at checkout

Standard Shipping Cost: £0.00

If any optional or alternative delivery service becomes available, the applicable cost and estimated delivery time will be displayed at checkout before payment.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period begins after your order has been successfully confirmed and accepted for processing.

We make reasonable efforts to ensure orders arrive within the stated delivery timeframe.

Delivery estimates may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures where applicable, public holidays, transport disruption, or exceptional increases in parcel volumes.

3. Order Processing

After you successfully place an order, we will begin preparing it for shipment.

Order processing may include:

• Payment verification

• Order verification

• Inventory confirmation

• Product preparation

• Packaging

• Shipping documentation

• Handover to the delivery carrier

Processing is included within our overall estimated 15–20 day delivery timeframe.

Orders placed during weekends, public holidays, or unusually busy periods may begin processing on the next appropriate working day.

4. Order Confirmation

After your order has been successfully placed, you should receive an order confirmation using the contact information provided during checkout.

Please review your order confirmation carefully.

You are responsible for checking that the following information is correct:

• Customer name

• Product details

• Quantity

• Delivery address

• Email address

• Telephone number, where provided

If you notice an error, contact us as soon as possible:

Email: info@printfresha.shop

We will make reasonable efforts to correct information before shipment, but changes cannot be guaranteed after an order has entered fulfilment or has been dispatched.

5. Shipping Confirmation

Once your order has been prepared and dispatched, shipping or tracking information may be sent to the email address associated with your order.

Depending on the carrier and delivery service, tracking information may take some time to become active after shipment.

Please allow reasonable time for the carrier's tracking system to update.

6. Tracking Your Order

Where tracking is available, you may use the tracking number provided in your shipping confirmation to monitor your shipment.

Tracking updates may include:

• Shipment accepted

• Parcel in transit

• Arrival at sorting facility

• Out for delivery

• Delivery attempt

• Delivered

Please note that tracking information is provided by the applicable carrier and may not always update in real time.

If your tracking information has not updated for an extended period, please contact us at:

info@printfresha.shop

Please include your order number when contacting us.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that your address includes all necessary information, such as:

• Recipient's full name

• House or building number

• Street name

• Flat or apartment number, where applicable

• City or town

• County, where applicable

• Postcode

• Country

• Telephone number, where requested

Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or parcels being returned.

8. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately:

info@printfresha.shop

Include:

• Your order number

• Your current delivery address

• The corrected delivery address

We will make reasonable efforts to update the information if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

9. Delivery Attempts

Depending on the carrier, delivery may be attempted at the shipping address provided during checkout.

If nobody is available to receive the parcel, the carrier may:

• Attempt delivery again

• Leave the parcel in a safe location where appropriate

• Deliver it to an authorised collection point

• Leave delivery instructions

• Hold the parcel for collection

• Return the parcel to the sender after unsuccessful delivery attempts

Customers should monitor available tracking information and follow any instructions provided by the carrier.

10. Safe-Place Deliveries

Where a customer or carrier authorises delivery to a designated safe place, parcel locker, reception area, neighbour, or other alternative location, responsibility will be determined according to the circumstances and applicable law.

Please ensure that any delivery preference you provide is suitable and secure.

11. Delayed Orders

Although our estimated delivery timeframe is 15–20 days, occasional delays may occur.

Potential causes include:

• Severe weather

• Transport disruption

• Carrier delays

• Public holidays

• Customs processing where applicable

• Incorrect address information

• Local delivery restrictions

• Exceptional parcel volumes

• Operational disruption

• Events outside reasonable control

If your order has not arrived within the expected delivery period, please contact:

info@printfresha.shop

Include your order number so that we can investigate the shipment.

12. Significantly Delayed Deliveries

If an order experiences a significant delay beyond the agreed delivery timeframe, please contact us.

We will review the shipment status and, where appropriate:

• Contact the delivery carrier

• Investigate the location of the parcel

• Provide updated delivery information

• Arrange an appropriate solution

• Provide any remedy required under applicable consumer law

Nothing in this Shipping Policy limits your statutory rights.

13. Lost Parcels

If tracking indicates that your parcel may have been lost, or your order has not arrived after a reasonable period beyond the expected delivery date, please contact us at:

info@printfresha.shop

Please provide:

• Your full name

• Order number

• Delivery address

• Relevant tracking information

We will investigate the shipment with the applicable carrier.

If the parcel is confirmed as lost, we will provide an appropriate solution according to the circumstances and applicable consumer rights.

14. Tracking Shows Delivered but Parcel Is Missing

If tracking states that your order has been delivered but you cannot locate the parcel, we recommend first checking:

• Around the delivery location

• With other members of your household

• With neighbours

• With reception or building management

• In any designated safe place

• Any delivery notice left by the carrier

If you still cannot locate your parcel, contact us at:

info@printfresha.shop

Please include your order number and relevant tracking information.

We will review the circumstances and assist with the appropriate investigation.

15. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents carefully.

If an item is damaged, defective, or otherwise affected during delivery, contact us as soon as reasonably possible at:

info@printfresha.shop

Please include:

• Your order number

• Description of the problem

• Photographs of the product

• Photographs of the packaging, where relevant

This information may help us investigate the issue and provide an appropriate solution.

Please retain the damaged item and packaging until we have reviewed your request.

16. Incorrect Items

If you receive an item that does not match your order, please contact:

info@printfresha.shop

Include:

• Your order number

• Product received

• Product originally ordered

• Clear photographs where appropriate

We will review the issue and provide instructions regarding the appropriate resolution.

17. Missing Items

If your delivery arrives but one or more products from your order are missing, please contact:

info@printfresha.shop

Please include your order number and details of the missing product.

Some orders may be delivered in more than one parcel. Where this applies, separate tracking information may be provided.

18. Multiple Shipments

In some circumstances, an order containing multiple products may be shipped in separate packages.

This may occur because of:

• Product availability

• Fulfilment arrangements

• Packaging requirements

• Logistics considerations

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

Our standard shipping remains free of charge.

19. Refused Deliveries

If you refuse a delivery without first contacting us, processing of any return or refund may be delayed.

If you no longer want your order, please contact:

info@printfresha.shop

We will provide appropriate instructions in accordance with our Return and Refund Policy and applicable consumer rights.

20. Unclaimed Parcels

If a parcel is held at a collection point or delivery facility and is not collected within the carrier's permitted collection period, it may be returned.

If your parcel is returned as unclaimed, please contact us at:

info@printfresha.shop

We will review the circumstances and advise you regarding the available options.

21. Incorrect or Incomplete Addresses

Orders returned because of an incorrect or incomplete address may require additional processing before they can be resolved.

Please ensure all delivery information is correct before submitting your order.

If you notice an error after placing an order, contact:

info@printfresha.shop

as soon as possible.

22. Order Cancellations Before Shipment

If you wish to cancel an order before it has been dispatched, contact us as soon as possible:

info@printfresha.shop

Please include your order number.

If cancellation is operationally possible, we will process your request.

If your order has already been dispatched, you may need to follow the procedures described in our Return and Refund Policy.

Your applicable statutory cancellation rights remain unaffected.

23. Customs, Duties and Import Procedures

For deliveries that involve international transport or cross-border fulfilment, shipments may be subject to customs procedures or other regulatory requirements.

Where any additional tax, duty, customs charge, or import-related cost applies, its treatment will depend on the order, destination, checkout information, and applicable law.

We will not intentionally add undisclosed standard shipping charges after an order has been completed.

If you have a question regarding your order, please contact us before placing it:

info@printfresha.shop

24. Delivery Restrictions

We may be unable to deliver certain products or orders to specific locations because of:

• Carrier restrictions

• Legal restrictions

• Product restrictions

• Logistics limitations

• Safety requirements

• Address limitations

If we cannot fulfil an order to the address provided, we will contact you and provide an appropriate resolution.

If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded.

25. PO Boxes and Special Addresses

Delivery availability to:

• PO Boxes

• Parcel lockers

• Military addresses

• Remote locations

• Commercial collection addresses

• Freight forwarding addresses

may depend on the carrier used for the order.

Customers should provide a standard residential or business street address wherever possible.

26. Shipping to Remote Locations

Some remote or difficult-to-access locations may require additional transit time because of carrier routing or local delivery conditions.

Where this occurs, tracking information may provide additional details.

Standard shipping remains free unless a separate optional delivery service is clearly selected and priced before checkout.

27. Public Holidays and Peak Periods

Orders placed or shipped around:

• UK public holidays

• Major promotional periods

• Seasonal sales

• Christmas and New Year periods

• Exceptional carrier-volume periods

may occasionally experience processing or delivery delays.

We recommend allowing sufficient time when placing an order required for a specific occasion.

28. Delivery Dates

The 15–20 day delivery timeframe is our standard estimated delivery period.

Unless we expressly agree to a guaranteed delivery date in writing, displayed delivery dates and tracking estimates should be treated as estimated arrival times.

If timing is essential to your purchase, please contact us before placing an order.

29. Customer Responsibility

To help ensure successful delivery, customers should:

• Provide accurate shipping information

• Monitor available tracking updates

• Respond to carrier delivery instructions

• Collect parcels within applicable collection periods

• Contact us promptly if a delivery issue arises

Nothing in this section transfers responsibility to a customer where doing so would conflict with applicable consumer law.

30. Our Responsibility

We will make reasonable efforts to ensure that orders are processed and delivered in accordance with the shipping terms provided when you place your order.

We will also reasonably assist customers where orders are:

• Lost

• Significantly delayed

• Damaged during delivery

• Incorrectly delivered

• Returned to sender

Our obligations remain subject to applicable United Kingdom consumer law.

31. Returns After Delivery

If your order has been delivered and you wish to return a product, please refer to our Return and Refund Policy.

Before returning any product, please contact:

info@printfresha.shop

Our customer service team will provide the appropriate instructions.

32. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Delivery services

• Carriers

• Fulfilment procedures

• Operational requirements

• Legal requirements

• Our business practices

Any changes will be published on printfresha.shop.

The shipping terms applicable to an order will generally be those presented when the order was placed, subject to mandatory legal requirements.

33. Shipping Summary

For clarity, our standard shipping terms are:

Shipping Method: Standard Shipping
Shipping Fee: FREE (£0.00)
Minimum Purchase Required: None
Estimated Delivery Time: 15–20 days
Customer Service Email: info@printfresha.shop

34. Contact Us

If you have any questions regarding shipping, delivery times, tracking, delayed shipments, damaged parcels, lost packages, or delivery information, please contact:

printfresha.shop

Website: printfresha.shop
Email: info@printfresha.shop

When contacting us about an existing shipment, please include your order number and the email address used to place the order so that we can assist you efficiently.